Just a report on the bearings situation. Picked up my 1HD-T from a dealer
last week after having new bearings and crank installed at Toyota's
cost.
Delay - about 6 weeks from go to finish.
The dealer and Toyota were great, didn't do anything but try to help.
Toyota rang me several times and the dealer much more to try and speed
the
process. Problem was that there were no bearing available (1 set only
in
Darwin) and the dealer wouldn't pull the vehicle apart to take up room
in
his service bay without the parts which is understandable. The Dealer
argued with Toyota for a long time about the quick fix - a short motor.
By
magic a crank and bearings appeared very quickly.
Apparently there is a problem with some cranks (the dealer tells me)
they
are prematurely wearing. My bearings were OK it was the crank that
was
knackered. Have you heard of this happening before? (Some
cranks on 1HZ and 1HD-T were machined with a slight taper on the journals
- gc)
The message for other owners with the same problem is that Toyota has
advised their dealers (by memo) not to pull cars apart unless the problem
has reached the terminal stage because they do not have the parts
available. The punters could be waiting a long time. As for me, all
praise
to Toyota for fixing a very expensive problem at no cost and thanks
to the
Dealer.
Two days later I was contacted by telephone From Toyota Customer Relations
Dept who asked me did I have a dealer in mind that I wanted to take
the
landcruiser to.
As My Servic Book had little history in it, I mentioned at the time
to the
Customer Relations Lady that the vehicle was serviced by Regal Toyota
during the warranty period and after that the previous owner (having
his
own trucking business) had his mechanic do the rest, and that I would
like
to take it to Regal Motors with 207,000klm on the clock.
Today I called in to Regal Motors Wynnum and the Service Manager Mr.
Lochlan McDonald was terrific!!!
They took the car and came back in 30mins and said that they did not
believe there was a problem BUT as they had been contacted by Customer
Realations, and the fact that I was concerned they would replace the
bearing for me under warranty irrespective.
I would like to say that Toyota Has Been Terrific In Dealing With Me
And At
NO Stage did they try to Fob me Off, Use Kilometers,Servicing Or anything
as an excuse...
My Thanks To The 80 Series Members And Toyota...
Today I approached what I consider to be the best dealership I have
dealt with (after owning over 30 vehicles I have dealt with several)
about the HDT problem. He said they had never had any problems and
that
Toyota had issued a peper on the problem. He showed me the paper that
included 1989 to 1994 models.
George any chance of getting a copy of the paper from somewhere to put
on the page?
Anyhow, he explained that Toyota would only consider any action AFTER
a
problem had occurred, and regardless of time or mileage. So I left,
partly satisfied that that they had never had a problem with any
vehicle.
THEN.. 2 hours later the service manager rang and said he had talked
to
Toyota Melbourne and they have agreed to consider a claim. He needs
my
VIN and Frame No, along with the distance travelled and the nature
of
the noise.
Mine (late 92 HDJ80-T) had no noise, traveled 90kms and regular service
history with T4 (ie, Norm) in Sydney. Had inspection of bearings
done as
part of the 10k service. Bearings found to be faulty and were
replaced.
Took faulty bearings and T4 account to Trivett Classic at Rockdale
(my
closest Toyota dealership). They photocopied my owner's handbook
for
details and service history, said they had little knowledge of this
problem, but would pass it on to Toyota headquarters as a warranty
claim.
Two days later the claim was accepted and I have received and banked
the
cheque. Toyota did contact the T4 workshop to confirm details
of the work
done.
Several others in our 4WD club (AWDC of Sydney) have had similar
professional treatment from Toyota, even though the work was done outside
their dealerships.
Hard to fault Toyota on this one, though they should notify relevant
vehicle owners for a recall and inspection as soon as possible or at
least
their next service. One wonders what happens to owners who are
not aware
of this information when their bearings collapse. Surely a $400
inspection
and replacement is better than a $5000 engine rebuild and perhaps more,
if
transported from isolation. Proper customer service does not
come cheap!
But then I also want a better hand brake - fat chance!
Repairs completed on the 25th of October.
North Point Toyota and in particular Ros White have been most helpful.
Remedial work included
Crankshaft, main and big end bearings replaced.
Numbers 4and 6 conrods replaced.
Head crack tested and valves tested for straightness.
Turbo overhauled.
New piston rings fitted.
Oil pump overhauled.
All at no cost or confrontation.
Additional necessary costs at my expence included
new injectors, pump overhaul and relace timing belt